Shipping policy

Delivery:
We deliver across Egypt through trusted shipping partners. Orders are typically delivered within 1–3 business days, depending on your location and delivery conditions. Delivery times may occasionally vary due to circumstances beyond our control.

Order Processing:
Orders are processed and prepared for shipping after confirmation. Our delivery partner may contact you by phone to arrange delivery, so please make sure your contact information and address are correct.

Cash on Delivery:
Cash on Delivery (COD) is available for eligible orders. The total amount due will be confirmed before delivery.

Returns & Exchanges:
Customers may request a return or exchange according to our Return & Exchange Policy. Additional shipping or return fees may apply depending on the reason for the return or exchange.

Failed or Refused Delivery:
If an order is refused or cannot be delivered because of incorrect information or the customer being unavailable, additional delivery or return charges may apply before a new shipment can be arranged.

Damaged Packages:
If your package arrives visibly damaged, please notify the delivery representative immediately and contact us as soon as possible with photos of the package and product so we can assist you.

Shipping Information:
Please ensure that your phone number, address, and other delivery details are accurate when placing your order. We are not responsible for delays caused by incorrect or incomplete information provided by the customer.